Frequently Asked Questions


Can I change or cancel my order?

Yes. Although we frown upon losing your business, you have 72 hours to cancel your order. The only exception to this rule is if you have in the instance that the device has physically left our office to be shipped to your location.

Please contact us at immediately in the case that you would like to cancel an order.


Because we do have a constantly rotating inventory we will take pre-orders on some devices. We always want to be up front and honest with our client’s in the event that we do not have something in our warehouse or physically being shipped in at the time. This is one thing that sets us apart from some of the other companies in our industry.


When will I be charged?

It depends on the payment method. We usually charge you immediately.

Issues with payment methods

If your credit card was declined you can try a different payment method and contact your financial institution for more information regarding the decline.


Do you provide tracking service?

Yes, you will receive a tracking number via email.
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We are not affiliated in any way with Candela, Solta, Sciton, Palomar, Cynosure, BTL Aesthetics, Lumenis, Zimmer or any other brands of equipment we buy, sell or service. Please note: We are not an authorized dealer or distributor of Candela or any other brands of equipment listed for sale.

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